Frequently Asked Questions
FAQ
Common questions about EscrowPayout services, security, and account management.
Getting Started
How do I create an account?
Click "Create Account" on the homepage, fill in your details, verify your email, and you're ready to start using EscrowPayout services.
What documents do I need for verification?
Basic account creation only requires email verification. For enhanced features, you'll need to provide identity documents and proof of address.
How does the referral program work?
Each user gets a unique referral code. When someone signs up using your code, they become your referral. Track referrals and rewards in your dashboard.
Services & Features
What digital payment services are available?
We offer secure digital payment solutions with competitive fees. Access these services through your dashboard after account verification.
Which cryptocurrencies are supported?
We currently support Bitcoin (BTC), Ethereum (ETH), and other major ERC-20 tokens. More currencies are being added based on demand.
What are the fees for withdrawals?
Withdrawal fees vary by cryptocurrency and network conditions. Check the withdrawal page for current fees before making transactions.
How long do deposits take to process?
Deposits typically require 1-3 confirmations for Bitcoin and 12-25 confirmations for Ethereum. Admin verification may take additional time for security.
Security & Safety
Do you ask for seed phrases or private keys?
Never. We never ask for or store your seed phrases or private keys. Wallet ownership is verified through signed messages only.
Why does wallet linking require admin approval?
Admin approval prevents unauthorized withdrawals and protects against fraud. This ensures funds are only sent to verified, legitimate addresses.
How are my funds protected?
Funds are held in secure, multi-signature cold storage wallets with institutional-grade security. All transactions require multiple approvals.
What happens if my account is compromised?
Contact support immediately. We'll secure your account, review recent activity, and help you recover. Withdrawals still require admin approval for protection.
Account Management
How do I link a wallet?
Go to Wallets section, add your wallet address, sign the provided message with your wallet, and submit for admin approval.
Can I have multiple wallets linked?
Yes, you can link multiple wallets for different cryptocurrencies. Each wallet requires separate admin approval.
How is my account balance calculated?
Balances are tracked per currency using ledger entries. All deposits, withdrawals, and fees are recorded for complete transparency.
Can I delete my account?
Yes, you can request account deletion through support. All funds must be withdrawn first, and we'll remove your data per privacy regulations.
Technical Support
What if my withdrawal is stuck?
Check if your wallet is properly linked and approved. If issues persist, contact support with your transaction ID for assistance.
How do I report a bug or issue?
Contact our support team with details about the issue, including screenshots and steps to reproduce. We'll investigate and resolve promptly.
Is there a mobile app available?
Currently, EscrowPayout is web-based and mobile-optimized. A native mobile app is in development and will be announced when available.
Still have questions?
Can't find the answer you're looking for? Our support team is here to help.