Privacy Policy
Your privacy is fundamental to our service. Learn how EscrowPayout protects your data while providing secure cryptocurrency escrow services.
Effective date: 2026-02-03 | Last updated: 2026-02-03
1. Information We Collect
Account Information
- Full name and email address
- Phone number (optional)
- Account creation and login timestamps
- IP address and general location data
Financial & Transaction Data
- Cryptocurrency wallet addresses
- Transaction amounts and timestamps
- Escrow balance records
- Withdrawal requests and approval status
Verification Documents
- Identity verification documents (KYC)
- Proof of address documents
- Selfie verification photos
- Wallet signature verification records
Usage Data
- Pages visited and time spent
- Feature usage patterns
- Error logs and crash reports
- Support ticket history
2. Information We Do Not Collect
3. How We Use Your Information
Service Operation
- Process escrow transactions and wallet linking
- Verify identity for account security
- Maintain account security and prevent fraud
- Provide customer support and technical assistance
Legal & Compliance
- Comply with KYC and AML regulations
- Respond to legal requests and subpoenas
- Maintain audit trails for financial compliance
- Prevent financial crimes and money laundering
Service Improvement
- Analyze usage patterns to improve features
- Monitor system performance and reliability
- Conduct security audits and vulnerability assessments
- Develop new services and features
4. Data Security & Protection
Technical Security Measures
- AES-256 encryption for sensitive data at rest
- TLS 1.3 encryption for data in transit
- Multi-factor authentication for admin access
- Regular security penetration testing
- Secure multi-signature cold storage for funds
Access Controls
- Role-based access control for employees
- Need-to-know data access principles
- Regular access reviews and audits
- Background checks for personnel with data access
5. Data Retention
Retention Periods
- Account data: Retained while account is active
- Transaction records: 7 years (regulatory requirement)
- Verification documents: 5 years after account closure
- Support tickets: 2 years after resolution
- Analytics data: 13 months (anonymized after 6 months)
Data Deletion
Users may request account deletion. We will remove personal data within 30 days, subject to legal retention requirements for financial records and compliance purposes.
6. Third-Party Sharing
We Share Data With:
- Financial regulators and law enforcement (when required)
- Identity verification service providers
- Cloud infrastructure providers (AWS, Google Cloud)
- Security monitoring services
We Never Sell Your Data
EscrowPayout does not sell, rent, or trade your personal information with third parties for marketing purposes.
7. Your Rights & Choices
Data Subject Rights
- Access: Request copies of your personal data
- Correction: Update inaccurate personal information
- Deletion: Request removal of your personal data
- Portability: Obtain your data in a structured format
- Objection: Restrict processing of your data
Exercise Your Rights
To exercise any of these rights, contact our privacy team at privacy@escrowpayout.fund. We will respond within 30 days.
8. International Data Transfers
EscrowPayout operates globally and may transfer data to countries outside your residence. All international transfers comply with applicable data protection laws and include appropriate safeguards such as:
- Standard Contractual Clauses (SCCs)
- Adequacy decisions from regulatory authorities
- Binding corporate rules for internal transfers
9. Children's Privacy
EscrowPayout services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will delete it promptly.
10. Policy Updates
We may update this privacy policy periodically to reflect changes in our practices or applicable law. We will notify users of significant changes via email and prominent website notices.
Users are responsible for reviewing this policy periodically. Continued use of our services after policy changes constitutes acceptance of the updated terms.
11. Contact Information
Privacy Inquiries
For privacy-related questions, concerns, or to exercise your rights, contact us:
- Email: privacy@escrowpayout.fund
- Phone: +52 951 257 5724
- Address: Av. P.º de la Reforma 296, Juárez, Cuauhtémoc, 06600 Ciudad de México, CDMX, Mexico
Data Protection Officer
Our Data Protection Officer oversees compliance with this privacy policy and applicable data protection laws.